Introduction
At Stanesco, we strive to make your rental experience as seamless as possible. This policy details the return conditions for rented dresses and refunds. By availing our services, you agree to these terms.
Returning a Dress
If you wish to return a dress before the end of the rental period, please ensure the following:
- The dress is in the same condition as when received, with no damage or stains.
- All the original tags and packaging are intact.
- The return request is made within the given time frame.
Refund
Refund is given only in the following conditions
- The dress delivered is not what was ordered
- The item has a problem that was not due to the renter.
We will send a notice when the returned dress has been approved or disapproved of refund after its inspection. The approved refund shall be forwarded via bank transfer within 5-7 business days.
Things That Do Not Qualify for Return and Refund
These include;
- Those dresses that were tried on, then worn for other purposes
- Damaged clothes from the process after delivery from inconsiderate handling
- Refund of a dress out of the expected timeframe
Managing Personal Information
All information provided during the return and refund process will be dealt with under the Personal Data (Privacy) Ordinance of Hong Kong. Your data will only be used to facilitate your request and will not be forwarded without consent.
Changes to This Policy
We may modify this policy from time to time. Changes will appear on our website.
Contact Us
For inquiries, contact [email protected].